Frequently Asked Questions
Here are the answers to some of the most common questions our customers ask us. If the answer to your question isn't listed, then please feel free to get in touch via the contact page or via our online chat feature.
1. Do you manufacture the wooden items?
In a word, no. I simply don’t have room for the necessary equipment to allow me to do so. This means that I need to buy in your items from other suppliers which, in turn, affects both my prices and how quickly I can complete your order.
2. Can you explain your postage and packaging costs?
I charge in accordance with Royal Mail’s prices - being governed by size, weight and type of service. The size and weight of your items has a bearing on my packaging costs too. I charge for p&p separately from the item prices. I have many customers who order more than one item - if I included p&p in the item price, they’d be charged p&p for each item, when all items could probably fit in one box, and I feel that this would not be fair. With p&p separate from item costs, you can order as many items as you like and, usually, still only be charged one flat rate of postage for everything. If you live near enough to collect then I am more than happy for you to do so - just please contact me BEFORE placing your order.
3. What does the term 'turnaround' mean?
My turnaround is the length of time it takes between you submitting your order and me dispatching your items. This includes the time it takes for your items to reach me from my suppliers, the time I need to decorate your items and the time required to pack your items securely. If you need your item any quicker then please contact me and I'll see what can be done, but it largely depends on how busy my suppliers are as well as myself. My turnaround WILL INCREASE at busy times of the year such as Christmas and Easter, due to sheer volume of orders. Please note that personalised or custom orders may take longer as they will be specially manufactured by my suppliers. My current turnaround time is always stated on the banner at the top of the homepage.
4. Can I choose how my items will look?
Absolutely! Not only do you have the option to personalise orders from the word go, but once they reach me the look of your item is entirely up to you! You can choose the colours, the finish and the embellishments, such as ribbons/ twine etc. - you can be as specific as you like! Please get in touch via the contact page or via our online chat feature and I’ll be happy to work with you as much as you need to get your items just the way you want them.
5. I can't find what I need on your website. Does this mean you don’t do it?
Not necessarily! The suppliers that I use literally have thousands of products and they're also happy to work with me to create bespoke pieces as well. This means pretty much anything is possible so, if you don’t see what you're after, please get in touch via the contact page or via our online chat feature.
6. Do you offer a payment plan?
I am able to offer payment plans for orders of £50 or more, if required. PayPal offers the option to pay off an invoice in instalments so I’d be happy to discuss spreading the cost of your order. PLEASE NOTE - PayPal will be the ONLY payment method accepted for payment plan orders and the invoice must be paid in full before I order your items from my suppliers. In this case, my turnaround will start from the moment that the invoice has been fully paid and may have changed from what was stated when your order was originally placed. Please get in touch via the contact page or via our online chat BEFORE placing your order to discuss payment plan options.